Affordable Dentures & Implants at 181 Fletcher Parkway, El Cajon, California.

Here's the problem with this office.

Dentist & staff (reviews were great and I applaud them)
Receptionist (rude)

Subjectively they (dentist/staff) will not know, only the one sided story "receptionist" provides.

Mistake #1 - Customer service courtesy

Called in and was greeted nicely, I asked a question and apparently she's having a conversation with another person while talking to me (about going out / giggling). I had to repeat my question three times because she's focused on her private conversation (still giggling).

Mistake #2 - Question vs. Complaint

Question(s) was asked and apparently "she" assumed for "herself" that being professionally skeptic was a complaint (still having her side conversation).

Mistake #3 - Famous Hangup

Being professionally skeptic apparently cancelled a confirmed patient. So, I called back and was greeted nicely (thank you for her). Mentioned I understand that such patient was cancelled. So, I kindly ask why? She responded because I was complaining and "hung up"

Recommendation:

Don't fire her (which I know she won't)!

Just strive for improvement and not assume a simple conversation out of context (its difficult to comprehend, but easy to learn and "listen")!

Hanging up doesn't hurt the receptionist or dentist/staff, but it hurts Affordable Dentures!